Lukki Privacy Policy

At Lukki, we respect your privacy and are fully committed to protecting the personal data you share with us. This Lukki Privacy Policy explains how we collect, use, store and safeguard your information when you register an account, use our services, or visit lukki.com. Lukki is owned and operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curacao, and licensed by the Curacao Gaming Authority under licence No. OGL/2024/164/0246. By creating a Lukki login and using our online casino, you agree to the practices described below.

Information We Collect

We collect several categories of information to operate lukki casino online and to provide you with a safe, personalised gaming experience. When you complete our registration form, we gather your name, date of birth, email address, phone number, residential address, and payment details. We also collect information automatically as you use our platform, including your IP address, device type, browser data, and gameplay history across our slots, table games, live casino and jackpot titles.

• We collect identity and contact information provided during registration and account verification.
• We gather financial data connected to your deposits and withdrawals, including payment method details.
• We track your gaming activity, including bets placed, bonuses claimed, and loyalty points earned.
• We record technical data such as your IP address, device identifiers, and browser type each time you access lukki login pages or our lukki app.
• We collect communication records when you contact our support team via live chat or email.

How We Use Your Data

We use the information we collect for a range of purposes connected to running Lukki as a licensed online casino. Our primary purpose is to verify your identity, process transactions, and ensure compliance with our licensing obligations under Curacao law. We also use your data to detect and prevent fraud, money laundering, and bonus abuse, including behaviours such as low-risk betting systems, stake manipulation after large wins, or patterns resembling automated play.

We use your contact details to send you information about our welcome offer, ongoing promotions, and updates to our Yacht Club loyalty program. If you no longer wish to receive marketing communications, you may opt out at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity to open and manage your account, verify your age and identity, and process deposits and withdrawals. We rely on legal obligation to comply with anti-money laundering rules and licensing requirements set by our regulator. Where applicable, we rely on your consent for marketing communications, and on our legitimate interests to prevent fraud, secure our platform, and improve our services.

Cookies and Tracking Technologies

We use cookies and similar technologies across lukki.com to remember your preferences, keep you signed in, and analyse how our website and lukki app are used. Our cookies help us understand which games, promotions, and features are most popular, allowing us to continually improve our online casino. You can manage or disable cookies through your browser settings, though doing so may affect certain functions of our site.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate Lukki, including:

• Payment processors handling deposits and withdrawals across our supported methods, including cards, e-wallets, bank transfers, and cryptocurrency processing through CoinsPaid.
• Identity verification providers who assist us in confirming your age, residency, and identity documents.
• Regulatory authorities, including the Curacao Gaming Authority, where required by law or our licence conditions.
• IT service providers who support our hosting, security, and fraud-prevention systems.
• Marketing and analytics partners who help us measure the performance of our promotions and website.

We require all third parties who process data on our behalf to maintain appropriate security standards and to use your information only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. If your account becomes dormant, our standard dormancy fee of 10 EUR per month applies after 120 days without login activity or transactions, and we retain relevant records in line with our licensing requirements even after an account is closed.

International Data Transfers

Because we serve players across Canada, Australia, New Zealand, Norway, Austria, Switzerland, and other international markets, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers are protected by adequate safeguards consistent with applicable data protection standards.

Your Rights

We want you to feel confident that your data is handled fairly. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Request a copy of your data in a portable format.

To exercise any of these rights, you can contact our support team at support@lukki.com, and we will respond in accordance with applicable law.

Age Restrictions and Restricted Territories

We only permit registration and real-money play from individuals who meet the minimum legal gambling age in their jurisdiction. We restrict access from a number of territories, including the United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, Poland, and several other listed countries, and we may request proof of address or citizenship to confirm eligibility, particularly where bonus restrictions apply based on citizenship rather than residence.

Data Security

We use industry-standard technical and organisational measures to protect your personal and financial information from unauthorised access, alteration, or disclosure. Our systems undergo regular monitoring and anti-fraud review, particularly during the withdrawal verification process, to ensure that your data and funds remain secure while using Lukki casino.

Updates to This Policy

We may update this Lukki Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you would like to learn more about privacy practices connected to your Lukki casino login, please reach out to our support team at support@lukki.com. Our live chat is also available 24/7 for assistance with any privacy-related concerns.